Effective Date: —    ———, 20—-
Last Updated:  June 16, 2025

1. Introduction

Welcome to KeepMe Fit (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy regulates how we collect, use, share, and generally manage your personal data when you access or use our website, App, and services (“Services”). We may update this Policy periodically. If we make material changes, we will notify you via our website or other appropriate channels.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of it, please do not use the Services.

2.    Our Data Processing Principles

We process your data in line with the established principles of data processing by ensuring that your personal data is:

1. Processed in a fair, lawful and transparent manner
2. Collected for clear, specific, and legitimate purposes, and not repurposed in ways that are incompatible with those purposes
3. Adequate, relevant, and limited to what is necessary for the stated purpose
4. Retained only for as long as needed to fulfill the lawful bases for which your data was originally collected or subsequently used
5. Accurate, complete, not misleading, and, where appropriate, kept current based on the reasons for collection or further processing
6. Processed in a secure manner, safeguarding it against unauthorized or unlawful use, access, loss, destruction, damage, or any form of data breach.

3.    Information We Collect

Personal Data

We may collect the following types of Personal Data

1. Identity and Contact Information: Name, email address, phone number, Contact address
2. Health Information: medical history relevant to consultations
3. Payment Information: Card or account details, processed via secure third-party gateways

Usage Data:

Usage Data is collected automatically when using the Services.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

4.    How We Use Your Information

We use your personal data to:

1. Manage User Account: To register and manage your account as a subscriber of the Services. This enables you to access features such as personalized health consultations, tailored wellness recommendations, and appointment scheduling.
2. Payment Processing: To securely process payments and financial transactions using third-party payment service providers, with adequate safeguards in place.
3. Service Communication: To contact you through email, SMS, phone calls, or push notifications regarding updates to our services, security alerts, or changes to your user account or contract status.
4. Marketing and Promotions: To provide you with updates, offers, or information about related products and services that may be of interest to you, unless you have opted out of marketing communications.
5. Regulatory Compliance: To fulfill our legal obligations under applicable Nigerian laws, including obligations to regulatory agencies, law enforcement, or judicial authorities, where legally required.
6. Request Handling: To respond to your inquiries, feedback, and service requests in a timely and effective manner.
7. Analytics and Service Improvement: To carry out internal audits, service performance evaluation, usage trend analysis, and research to improve our platform and your overall experience.

5.    Legal Bases for Processing

We process your personal data on the following legal bases:

1. Consent: when you voluntarily provide data (e.g., for marketing preferences).
2. Contract: to deliver the services you’ve requested or subscribed to.
3. Legitimate Interests: to improve service delivery and ensure platform security
4. Legal Obligation: to comply with applicable laws and regulations

6.    Data Sharing

We may share your personal data with:

1. Licensed health and wellness professionals involved in service delivery
2. Authorized payment processors (e.g., Paystack, Flutterwave)
3. Analytics providers for service insights (e.g., Google Analytics)
4. Third-party service providers that support functions such as cloud hosting, data security, internet infrastructure, and software development.

Where such services depend on consent, you have the right to decline and further restrict the processing of your personal data. You can simply unsubscribe to the notices sent for the purpose of such services.

7.    Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access or misuse. Our systems are regularly reviewed, and sensitive data is encrypted or securely stored. However, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and notify us of any suspicious activity.

8.    Your Rights as a Data Subject

You have the right to:

1. Access the personal data we hold about you.
2. Rectify inaccurate or incomplete data.
3. Request Erasure of your data.
4. Object to or restrict certain processing activities.
5. Withdraw Consent at any time (without affecting prior lawful processing).

To exercise your rights, submit a request on our website contact page [Privacy Request] and we will respond to your request within 1 month. Please note that these rights are not absolute rights, which means that some exceptions may apply. These rights are applied on a case-by-case basis.

 

9.    Data Retention

We retain personal data only as long as necessary for the purposes outlined or as required by law. Usage data may be retained longer if needed for analytics or platform security. Once data is no longer needed, it is securely deleted or anonymized.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance functionality, analyze usage, and improve our services. These technologies include cookies, web beacons, tags, and scripts to collect information about user interactions.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our Service.

Types of Tracking Technologies We Use

• Cookies (Browser Cookies): Small files stored on your device. You can instruct your browser to reject cookies or notify you when a cookie is being sent. Unless adjusted otherwise, our Service may continue to use cookies.
• Web Beacons: Tiny graphics embedded in web pages or emails that help us measure website traffic, email engagement, and server integrity.

Types of Cookies

• Session Cookies: Temporary cookies deleted once you close your browser
• Persistent Cookies: Remain on your device until deleted manually or expire automatically

We use both types of cookies for the purposes below:

Cookie Type	Purpose	Cookie Duration
Necessary / Essential Cookies	Enable website features, authenticate users, prevent fraud	Session
Cookies Policy Acceptance	Record your cookie consent preferences	Persistent
Functionality Cookies	Remember choices like login details or language preferences	Persistent

For more information, please visit our Cookies Policy. Contact Us If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out to us: Email: [Insert Email]